Sometimes we may ask you to submit a more detailed Anima entry. This is to ensure that we are receiving the highest quality information from you to allow us to easily and quickly decide the best course of action to help solve your problem.
Once you have logged into your account you should see the following:
Click Submit a new request which will take you to the following screen:
Click Medical request and confirm who you are completing the request for.
Confirm on the next screen that your query is not an emergency. This is required to make sure you are safe.
After you've confirmed your problem is not an emergency you should see the following and be able to search for the problem you want help with.
For example, if you have back pain - type "back pain". Then complete the questionnaire. We will respond to your query as soon as we can within working hours.