Confidentiality
The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treatment for you e.g. from district nurses and hospital services.
- To help you get other services e.g. from the social work department. This requires your consent.
- When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Comments & Complaints
We make every effort to provide the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong and you may wish to make a complaint. If this arises, we aim to resolve the matter as quickly and amicably as possible.
To make a complaint please contact Glenn Walker, our practice manager, by emailing glenn.walker@nhs.net. He will be happy to discuss any concerns you have either by telephone, in person or by email.
See also: Complaints Process