We make every effort to provide the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong and you may wish to make a complaint. If this arises, we aim to resolve the matter as quickly and amicably as possible.
To make a complaint please contact Glenn Walker, our practice manager, by emailing glenn.walker@nhs.net. He will be happy to discuss any concerns you have either by telephone, in person or by email.
We are continually striving to improve our service and any suggestions you may have can be emailed to cwicb.priorygate@nhs.net, or handed to reception.
The Health Service Ombudsman in England
The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England.